Overview
The prospect of increasing staffing or reassigning team members to manage programs is often not a practical or cost-effective for government agencies. HDI Solutions, LLC not only develops custom software solutions, but also offers program management solutions for state and local government agencies.
Why Outsource Program Management?
There are many reasons to outsource your program management needs to HDI. The technical nature of program management is often outside the realm of current staff and HDI realizes that the advent of new programs often adds additional work to already full workloads within agencies. Leave the technical responsibilities to those on the experienced HDI team and allow us to work together with your agency.
Cost effectiveness of HDI program management coupled with years of experience is another reason to consider outsourcing. Not only does HDI’s program management team offer years of experience to your agency, but current agency employees also have the opportunity to learn from and strengthen their skills from the agency partner program management team.
HDI offers state agencies the ability to lower administrative costs and increase productivity by working smarter and more efficiently. HDI’s program management team customizes the program management areas of focus per agency need. Some examples of program management tasks HDI has provided to its clients include:
- Customer Service/ Call Center Services
- Full-Scale Account Management
- Hiring Project Managers
- Records Administration
- Enrollment and Fulfillment Services
- Reporting Services
- Interagency Program Management and Communication
Program Analytics
- Public Information Campaigns
Program Management in Use
The Alabama State Treasurer’s Office entrusted HDI for 15 years as the program manager of its prepaid college tuition program. This was a full-scale system from public portal access to in-house interface system needs. HDI managed all aspects of this program from open enrollment and call center inquiries to payment processing and tax statement yearly mailings.
For the West Virginia Division of Motor Vehicles, HDI performed daily operations related to the West Virginia Online Verification (WVOLV) insurance verification program. Through this program, HDI staffed an inbound and outbound call center to handle all insurance verification communication for the State as well as mailing correspondence at an average rate of 2,500 letters per week. HDI staff handled calls from citizens responding to correspondence, updated insurance information in our system and verified updated policy information for citizens. Additionally, HDI call center staff fielded general information regarding the insurance verification program.
For the Mississippi Department of Public Safety, HDI has managed the state’s Mississippi Insurance Verification System (MSVIVS). Through this program, HDI has performed daily account management functions including interfacing with nearly 160 insurance companies to ensure data is received timely and accurately. HDI maintains a help desk for law enforcement and court users to assist with program questions, and HDI also travels throughout the state to conduct training sessions for law enforcement personnel and court clerks who utilize the verification system.
For the Texas Department of Insurance, HDI has provided daily account management functions for the state’s TexasSure insurance verification program since its inception. Part of this involved operating the ongoing verification program for the State which included an inbound and outbound call center to handle unconfirmed insurance information. As part of this project, HDI printed and mailed 25,000 letters per week and fully-staffed the call center to update information from citizens who received letters requesting insurance policy information updates.
HDI Expertise in Use
Four decades of experience, countless clients and billions of data elements later, HDI delivers custom software solutions and securities that power many of the country’s leading government agencies. See who entrusts HDI to develop their systems and how they use our on-going support and management services to meet the needs of the citizenry they serve.
Agencies That Benefit From State Agency Program Management
- Mississippi Department of Public Safety
Agencies That Benefit From State Agency Program Management
- Texas Department of Insurance
Agencies That Benefit From State Agency Program Management
- West Virginia Division of Motor Vehicles
Agencies That Benefit From State Agency Program Management
- Alabama Office of the State Treasurer